What materials are used in the jewelry?
All Midra pieces are crafted from 925 sterling silver and feature a variety of precious and semi-precious stones. Each piece is carefully designed with high-quality materials to ensure durability and lasting beauty.

How should I care for my jewelry?
To keep your jewelry looking its best, avoid direct contact with water, perfumes, and lotions. We recommend gently cleaning your pieces with a soft cloth and storing them in a dry, safe place. For detailed cleaning, use a silver polishing cloth to maintain its shine.

How can I find the right size for rings or
bracelets?

We provide a detailed size guide on each product page to help you find the perfect
fit. For rings, you can use a ring you already own to measure, or refer to our
printable sizing chart. For bracelets, measure your wrist with a tape measure
or string and compare it to our size guide. If you need additional assistance,
feel free to contact us.

Are customs duties included in the price?

No, customs duties and taxes are not included in the price of our items or
shipping fees. These charges vary by country and are the responsibility of the
customer. We recommend checking your local customs regulations for more
information before placing an order.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa,
MasterCard, and American Express) and Apple Pay. If you encounter any issues
with your payment, please contact us for assistance.

Is my payment information secure?

Yes, your payment information is encrypted and securely processed. We use
trusted payment gateways to ensure your personal and financial information is
protected.

Do you ship worldwide?

Yes, we ship to most countries worldwide from the UAE. Shipping costs vary
depending on your location and will be calculated at checkout.

How long will it take to receive my order?

Delivery timelines are as follows:

UAE:
5–7 business days

Worldwide:
14–18 business days

Please note that delivery times may vary depending on
customs processing and other factors beyond our control.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use
this tracking number to monitor your shipment’s progress on the courier’s
website.

What are the shipping costs?

Shipping costs depend on your location and will be displayed during checkout.
For exact rates, add items to your cart and proceed to the shipping step at
checkout.

What is your return policy?

You may return your order within 14 days of delivery if the item is in its
original condition and packaging. To initiate a return, please contact us at
[your contact info] with your order details.

Are exchanges allowed?

Unfortunately, we do not offer exchanges. If you need a different size or
style, you will need to return the original item and place a new order.

How long does it take to process a refund?

Once we receive your returned item and confirm it is in its original condition,
refunds will be processed within 7–10 business days

Do you offer a warranty?

Yes, we offer a 6-month warranty on all our pieces. This warranty covers
manufacturing defects, but does not include wear and tear, damage from improper
care, or loss of stones. If you experience any issues with your jewelry, please
contact us for assistance.